I am currently booked until December and am not taking on any new bookings at the moment. I apologise for any inconvenience, Please get in touch if you have a gift voucher that is still within valid date.

COVID - 19 Business Operations.

Following the lifting of all covid restrictions (including the end of self isolation). I am continuing to keep a policy in place that clients do not attend if they have tested positive or have symptoms of covid 19. There will be no late cancellation charge applied if you need to cancel or reschedule your appointment for these reasons.

Guests are welcome to wear a face covering during all or part of your time here. I am continuing to wear a face mask for client safety and due to my own personal risk assessment.

IMPORTANT - Please ensure you fully read all booking terms and conditions BEFORE scheduling your appointment.

Clients must be in general good health to receive treatment, a GP consent note will be required for any serious health conditions such as cancer, uncontrolled diabetes, uncontrolled high/low blood pressure. If you have any medical conditions or any doubts as to whether our venue is suitable for you then please do get in touch before booking to see how we can help you come visit us.

The minimum age for guests is 14 years and young adults under 18 years Must be accompanied by a parent/guardian.

Booking your appointment.

Upon booking your appointment you will be asked to enter a payment method to secure your booking. Your card will NOT be charged at this point. The total cost for your appointment can be paid on arrival either by cash or bank transfer. I do not accept cheques.

Gift vouchers are to be redeemed directly online when booking by entering your voucher code.

Cancellation Policy:

If you need to cancel your appointment, please do so at the earliest opportunity.

Your treatment appointment is reserved specifically for you and while I understand emergencies sometimes happen, short notice cancellations have a significant impact on small businesses. I will always try to fill your appointment, however there may be times when this is not possible.

The following period (s) of notice are required as a minimum for cancellations and reschedules. Charges will apply in the event the required notice is not given. The payment card used to make your booking will be used to collect payment. You are required to agree and consent to these terms when booking your appointment through our online booking form.

*Please note that the lead booking name is responsible for the total party cost in the event of cancellation, therefore it is strongly advised that you collect full payment from the rest of your party in advance.

Spa day packages

Less than 7 days notice given - 50 % of the total party cost will be payable

Less than 72 hours notice given - The total cost of the party booking will be payable in full (100%)

Conditions for use of the hot tub:

Please ensure ALL your party are aware of the following-

Please note that we take our hygiene, safety and cleanliness very seriously at Vintage Garden Spa and we are strict regarding our hot tub terms and conditions. These are highlighted upon booking your appointment.

Due to oils, creams and colourants contaminating our hot tub filters and water, we do not allow self tan users to use the hot tub. If you have previously used self tan then you MUST be a minimum of 4 weeks self tan free before visiting.

For the same reason we also do not allow anyone arriving in make up, body lotions or sun creams etc to use the hot tub facility and it is a condition of use that all guests arrive freshly showered without applying any of these products. There will be a non-negotiable £50 de-contamination fee payable by anyone who uses the hot tub facility while wearing any of these products - this will be evident when we test the water quality to rebalance the chlorine levels following your session.

I regret breast feeding mother's are also unable to use the hot tub for health and hygiene reasons.

By booking an appointment at Vintage Garden Spa you are accepting these Terms and Conditions.

If you have a question regarding gift vouchers, upcoming appointments or anything else, I have a really useful FAQ page. If you can't find what you're looking for there however, please don't hesitate to get in touch. I'm happy to help !